Shipping and Returns

Shipping

Shipping rates

Shipping rates above are for the following countries and regins:

the United States, Australia, Austria, Belgium, Brunei, Bulgaria, Cambodia, Canada, China, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guernsey, Hong Kong SAR China, Hungary, Indonesia, Ireland, Italy, Japan, Jersey, Laos, Latvia, Lithuania, Luxembourg, Macau SAR China, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Puerto Rico, Romania, San Marino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Kingdom, United States, U.S. Minor Outlying Islands, U.S. Virgin Islands, and Vietnam

We are able to ship worldwide. For other international orders, please contact us for detailed shipping rate.

Delivery schedule

Curtains will be dispatched to express courier within 2 weeks after the payment generally. We dispatch all orders via DHL, UPS or EMS, and it generally takes 5 to 7 business days for you to receive the order.

This schedule may differ in rare cases. If you need the curtains for a special upcoming event, please contact us to confirm the exact delivery schedule of you order.

A tracking number will be emailed to you when your order is dispatched to express, and it may need one or two days for the express to update tracking details. Order may be shipped in several separate packages if the order is bulky, or if it is not safe when packaged altogether.

Returns & Exchange

For defective goods, if the goods are in any way defective or not produced in accordance with your order specification, we take all the responsibility. 

1. Please inform us by email within one week from the day on which you receive the goods. 
2. We need you take photos at first timing and send to us for our reference and recording.
3. Once we confirm the defective goods, you will get free re-made or full refund whichever we consider to be most appropriate.

For good merchandise, you purchased wrong size or doesn't match your living room/bedroom etc, please follow the terms below.

1. Customer who isn't satisfied with our products, please contact us by email sales@cheerycurtains.com within one week since you sign for your goods.
2. For exchange cases, clients won't be charged any re-stocking fee, but clients may have to bear the shipping fee. Original shipping fees are non-refundable.
3. For return cases, clients will be charged a 20% re-stocking fee of your goods amount. Meanwhile, clients may have to bear the shipping fee. Original shipping fees are non-refundable.
4. After your exchange or return request has been confirmed, the return address will be given to you to send back the goods.
5. Once we receive the return, the refund will be refunded to your payment account.
6. Custom order products are non-returnable.

Important notes about defects:

• Color. It is hard to represent the fabric color with 100% accuracy, so we suggest you to order the fabric samples first if you consider color a vital issue. That is to say, we accept no complaints about the slight color difference.
• Size. 100 percent precision on size can not always be guaranteed since textiles are tensile and flexible in nature. For curtains, within 3/4" size difference is not deemed as unqualified.

We don't provide money back guarantee for our products so please order samples first if you are hesitate about the color or quality.